VoltMate support

Contact VoltMate support

Send an account, billing, privacy, certificate or technical enquiry directly from the website. Include a screenshot when it is relevant to the issue.

Submit an enquiry

Provide enough detail for us to route and investigate your request efficiently.

Your nameEmail addressWe will send our reply to this address.

Enquiry topicMessage20–5,000 characters. Do not include passwords, full payment-card details or unnecessary customer information.

Add supporting imagesOptional · up to 3 images · JPG, PNG or WebP · 3 MB total

Images are sent privately to support. Only attach material you have permission to share and redact faces, addresses or other information that is not required. Embedded photo metadata is removed before sending.

We use your details to handle this enquiry as described in our Privacy Policy. Submitting this form does not subscribe you to marketing.

Support and enquiries

Your message is delivered to the VoltMate support inbox. You do not need an account or a separate email application to contact us.

support@voltmate.co.uk

Replies are sent by email. If you are expecting a response, check your spam or junk folder as well as your inbox.

Billing, cancellations and refunds

You can stop subscription renewal from Plan & subscription → Manage billing. For a refund, billing error or cancellation request, choose Billing, cancellation & refunds in the form and include the account email and relevant charge date. Never send full payment-card details.

Read the Refunds & Cancellations policy →

Information to include

For a technical issue, include the affected page, device and browser, what you were trying to do and any error shown. For billing enquiries, use your account email where possible. Never send your password or full payment-card details.

Privacy, reports and complaints

Choose the relevant topic to request data access or deletion, report Community content, raise a security concern or submit a complaint. Include the relevant page or record reference where appropriate.

Policies and information

Emergency enquiries

VoltMate support is not an emergency response service. If there is an immediate electrical, fire or personal-safety risk, do not wait for a support reply; isolate the risk where safe to do so and contact the appropriate emergency or qualified professional service.